DAVID M. DOOLEY
29880 9th Avenue SW • Federal Way, WA. 98023
253-222-9522 • resume.dooley@gmail.com
PROFESSIONAL PROFILE
● 8 years hardware and software management experience
● 4 years network administration, technical troubleshooting, and implementation of IT solutions
● Master of Network & Communication Management – Information Security Concentration – 2016
● Master of Business Administration – 2008
● Certifications – Writing Queries Using Microsoft SQL – 2012
CompTIA Network+ – In progress
MCSE: Server Infrastructure – In progress
● Effective and professional communications in both written and public speaking environments
CAREER EXPERIENCE
Application Implementation Specialist
11-2009 to 08-2013
Talyst Corporation • Kirkland, WA.
Student Services Coordinator
02-2007 to 10-2009
Clover Park Technical College • Puyallup, WA.
Logistics Specialist (E4)
07-2000 to 11-2003
U. S. Army • Joint Base Lewis-McChord
EDUCATION
Master of Network & Communication Management
01-2016
GPA: 3.86
Keller School of Management • Federal Way, WA.
Master of Business Administration
05-2008
GPA: 3.67
University of Phoenix • Tacoma, WA.
Bachelor of Interdisciplinary Arts and Sciences
06-2006
GPA: 3.60
University of Washington • Tacoma, WA.
DAVID M. DOOLEY
Application Implementation Specialist
11-2009 to 08-2013
Talyst Corporation • Kirkland, WA.
Responsible for the on-site hardware & software implementation, interface and network configurations, and end-user education for the full line of Talyst’s medication dispensing systems.
TECHNICAL COMPETENCIES:
Analyzed technical issues and ensured the successful deployment of IT infrastructure, focusing on network administration.
Stewarded the on-site interface testing, end-user interactions and software performance pilots of Talyst’s first self-developed hardware / software packaging system (InSite300®) at multiple customer institutions.
Executed SQL Queries for use in database administration
Designed quick reference guides and workflow process maps that directed end-users in the operation and maintenance of hardware and software programs.
Taught diagnostic reporting in person / via webinars (using Bomgar and/or GoToMeeting).
Conceptualized and co-authored a four-part staff education curriculum for the implementation of Talyst’s AutoSplit340B (pharmacy discount purchase) software.
PROCESS & PROGRAM IMPROVEMENT:
Collaborated with Technical Writers to bring field knowledge and real-world workflow examples into the company’s catalog of configuration documentation.
Created a mini-program to automate repetitive steps within the implementation tasks for the AutoSplit340B software.
Developed a technical documentation Wiki (on-line library) used by all members of Talyst’s implementation team; for additional access, created a mirror archive on SharePoint.
Student Services Coordinator
02-2007 to 10-2009
Clover Park Technical College • Puyallup, WA.
TECHNICAL COMPETENCIES:
Taught daily tutorials on the use of the school’s mainframe (student records) computer system.
Managed access scheduling and equipment maintenance for the campus computer lab, used by students for course-based applications tasks and skill building practice.
PROCESS & PROGRAM IMPROVEMENT:
Developed life-skills workshops—e.g.: basic computer; keyboarding; resume writing; financial literacy; personal safety / defense.
Created surveys and analyzed feedback to tailor and adjust curriculum offerings.
Logistics Specialist (E4)
07-2000 to 11-2003
U. S. Army • Joint Base Lewis-McChord
TECHNICAL COMPETENCIES:
Trained new and existing team members on database entry for the unit materials ordering and receiving program.
Supervised a team of five Prescribed Load List (office administration) Clerks.
Instructed basic vehicle maintenance procedures and problem diagnosis techniques.
PROCESS & PROGRAM IMPROVEMENT:
Created an inventory application (within the ULLS-G enterprise software) for the purpose of streamlining requisitioning and tracking of battalion vehicle components.
Collaborated with Unit Mechanics to develop efficiencies for weekly maintenance and dispatch of the Unit’s vehicles.
To contact this candidate email resume.dooley@gmail.com
