EDUCATION
June 2019 BACHELOR: INFORMATION TECHNOLOGY, Green River College, Auburn
Aug 2013 BACHELOR: BIOCHEMISTRY, University of Washington, Seattle
CERTIFICATION
IN PROGRESS: March 2020 CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT, PMI
PROFESSIONAL EXPERIENCE
Aug 2019 – Present CUSTOMER SUCCESS SUPPORT, Accumula, Tacoma, WA
+ Accumula is a SAAS Startup that help large businesses integrate their systems, maximize their sales, and help make better business decisions
+ I am the subject matter expert regarding business-focused enterprises to help make business decision, proactively identifying risks and I work with their team or team leaders to develop business strategy plans
+ Wrote technical documentation using Confluence to define processes for customers and stakeholders on workflow changes with the technology
+ Work closely in a cross-functional team of sales, support, software developers, and management to ensure project are on track using JIRA and participate/create procedures for key processes
May 2017 – July 2019 PROJECT MANAGER, Green River College, Auburn, WA
+ I managed multiple large software projects used by staff and students in a large university setting at Green River College managing deadlines with adaptability and flexibility
+ Responsible for the preparation of status reports using MS Project and communicated project health to senior management, project sponsors, and project teams
+ Promoted a culture of collaboration, cooperation, personal interaction, and user liaison with students, college staff, college departments and external stakeholders to support and to make changes within our projects and deliver complete projects
+ Used common Project Management tools (MS office tools, Visio, Trello, JIRA, and others) and Agile/Waterfall methodologies to keep projects on track
Sep 2018 – June 2019 DATA ANALYST, Tapped Technologies, Auburn, WA
+ Implemented an analytical dashboard to show live information for clients where customers sales are located in the stadiums
+ Created spreadsheets and presentations using common Project Management tools (MS office tools, Trello, and MS Visio) and presented them to clients to improving accuracy of timelines deliverables on features and results
+ Collected and create use cases, project requirements, test cases and other documentation in support of agile development methodologies
+ Lead the development of integrated timelines/deadlines using Trello and JIRA
SKILLS & ABILITIES
+ Knowledge of using project management tools including JIRA, Trello, MS Project, and MS Visio
+ Development knowledge to create modern websites and mobile UI for great user experience
+ Highly organized to make sure projects are on track working with cross functional teams of management, developers, and support teams
Skills
- JIRA
- MS Project
- MS Visio
- Project manager
- Trell
Education
-
2017/2019
BACHELOR: INFORMATION TECHNOLOGY at Green River College
-
Applied computer Science
-
2010/2013
BACHELOR: BIOCHEMISTRY at University of Washington
Experience
-
Aug 2019 - Present
CUSTOMER SUCCESS SUPPORT at Accumula
-
https://accumula.com/
+ Accumula is a SAAS Startup that help large businesses integrate their systems, maximize their sales, and help make better business decisions
+ I am the subject matter expert regarding business-focused enterprises to help make business decision, proactively identifying risks and I work with their team or team leaders to develop business strategy plans
+ Wrote technical documentation using Confluence to define processes for customers and stakeholders on workflow changes with the technology
+ Work closely in a cross-functional team of sales, support, software developers, and management to ensure project are on track using JIRA and participate/create procedures for key processes
-
May 2017 – July 2019
PROJECT MANAGER at Green River College
-
https://www.itconnect.greenrivertech.net/
+ I managed multiple large software projects used by staff and students in a large university setting at Green River College managing deadlines with adaptability and flexibility
+ Responsible for the preparation of status reports using MS Project and communicated project health to senior management, project sponsors, and project teams
+ Promoted a culture of collaboration, cooperation, personal interaction, and user liaison with students, college staff, college departments and external stakeholders to support and to make changes within our projects and deliver complete projects
+ Used common Project Management tools (MS office tools, Visio, Trello, JIRA, and others) and Agile/Waterfall methodologies to keep projects on track
-
Sep 2018 – June 2019
DATA ANALYST at Tapped Technologies
-
http://www.tappedtechnologies.com/
+ Implemented an analytical dashboard to show live information for clients where customers sales are located in the stadiums
+ Created spreadsheets and presentations using common Project Management tools (MS office tools, Trello, and MS Visio) and presented them to clients to improving accuracy of timelines deliverables on features and results
+ Collected and create use cases, project requirements, test cases and other documentation in support of agile development methodologies
+ Lead the development of integrated timelines/deadlines using Trello and JIRA
To contact this candidate email maabdal90@gmail.com
