Abdalla Abdalla

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Customer Success Support

Tacoma

EDUCATION

June 2019 BACHELOR: INFORMATION TECHNOLOGY, Green River College, Auburn

Aug 2013 BACHELOR: BIOCHEMISTRY, University of Washington, Seattle

CERTIFICATION

IN PROGRESS: March 2020 CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT, PMI

PROFESSIONAL EXPERIENCE

Aug 2019 – Present CUSTOMER SUCCESS SUPPORT, Accumula, Tacoma, WA

+ Accumula is a SAAS Startup that help large businesses integrate their systems, maximize their sales, and help make better business decisions

+ I am the subject matter expert regarding business-focused enterprises to help make business decision, proactively identifying risks and I work with their team or team leaders to develop business strategy plans

+ Wrote technical documentation using Confluence to define processes for customers and stakeholders on workflow changes with the technology

+ Work closely in a cross-functional team of sales, support, software developers, and management to ensure project are on track using JIRA and participate/create procedures for key processes

May 2017 – July 2019 PROJECT MANAGER, Green River College, Auburn, WA

+ I managed multiple large software projects used by staff and students in a large university setting at Green River College managing deadlines with adaptability and flexibility

+ Responsible for the preparation of status reports using MS Project and communicated project health to senior management, project sponsors, and project teams

+ Promoted a culture of collaboration, cooperation, personal interaction, and user liaison with students, college staff, college departments and external stakeholders to support and to make changes within our projects and deliver complete projects

+ Used common Project Management tools (MS office tools, Visio, Trello, JIRA, and others) and Agile/Waterfall methodologies to keep projects on track

Sep 2018 – June 2019 DATA ANALYST, Tapped Technologies, Auburn, WA

+ Implemented an analytical dashboard to show live information for clients where customers sales are located in the stadiums

+ Created spreadsheets and presentations using common Project Management tools (MS office tools, Trello, and MS Visio) and presented them to clients to improving accuracy of timelines deliverables on features and results

+ Collected and create use cases, project requirements, test cases and other documentation in support of agile development methodologies

+ Lead the development of integrated timelines/deadlines using Trello and JIRA

SKILLS & ABILITIES

+ Knowledge of using project management tools including JIRA, Trello, MS Project, and MS Visio

+ Development knowledge to create modern websites and mobile UI for great user experience

+ Highly organized to make sure projects are on track working with cross functional teams of management, developers, and support teams

Skills

  • JIRA
  • MS Project
  • MS Visio
  • Project manager
  • Trell

Education

2017/2019

BACHELOR: INFORMATION TECHNOLOGY at Green River College

Applied computer Science

2010/2013

BACHELOR: BIOCHEMISTRY at University of Washington

Experience

Aug 2019 - Present

CUSTOMER SUCCESS SUPPORT at Accumula

https://accumula.com/

+ Accumula is a SAAS Startup that help large businesses integrate their systems, maximize their sales, and help make better business decisions

+ I am the subject matter expert regarding business-focused enterprises to help make business decision, proactively identifying risks and I work with their team or team leaders to develop business strategy plans

+ Wrote technical documentation using Confluence to define processes for customers and stakeholders on workflow changes with the technology

+ Work closely in a cross-functional team of sales, support, software developers, and management to ensure project are on track using JIRA and participate/create procedures for key processes

May 2017 – July 2019

PROJECT MANAGER at Green River College

https://www.itconnect.greenrivertech.net/

+ I managed multiple large software projects used by staff and students in a large university setting at Green River College managing deadlines with adaptability and flexibility

+ Responsible for the preparation of status reports using MS Project and communicated project health to senior management, project sponsors, and project teams

+ Promoted a culture of collaboration, cooperation, personal interaction, and user liaison with students, college staff, college departments and external stakeholders to support and to make changes within our projects and deliver complete projects

+ Used common Project Management tools (MS office tools, Visio, Trello, JIRA, and others) and Agile/Waterfall methodologies to keep projects on track

Sep 2018 – June 2019

DATA ANALYST at Tapped Technologies

http://www.tappedtechnologies.com/

+ Implemented an analytical dashboard to show live information for clients where customers sales are located in the stadiums

+ Created spreadsheets and presentations using common Project Management tools (MS office tools, Trello, and MS Visio) and presented them to clients to improving accuracy of timelines deliverables on features and results

+ Collected and create use cases, project requirements, test cases and other documentation in support of agile development methodologies

+ Lead the development of integrated timelines/deadlines using Trello and JIRA

  • Updated 12 months ago

To contact this candidate email maabdal90@gmail.com

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