Adam Yarnell

Qualifications Summary
•         Experienced at creating and implementing processes, assessing business needs, facilitating project development tasks, analyzing solutions feasibility, handling documentation, and ensuring efficient execution

•         Trained in agile methodologies, data driven development, certified scrum master Proven ability executing business initiatives through strategic planning, focus on key growth levers and best practice adoption

•         Execution of business initiatives through strategic planning, focused on key performance indicators and best practice advocacy/adoption

•         Performance and SWOT technical analysis and metrics driven quality and development strategies

•         Broad external market research and analysis to identify potential trends, anomalies, risks and opportunities

•         Create and maintain dependency matrices between departments and product stakeholders

•         Alignment of goals and deliverables between departments, vendors, partners, and key customers to provide transparent release readiness reporting

•         Experienced communicator, public speaker and face of the company to customers and vendors

Professional Experience
Happay                                                                   Redmond, Washington
Program Manager                                                        06/2017 – 12/2017
Assignments and Accomplishments
•         Served as interim leader for the Network Operations team, administering directives and prioritizing day-to-day operational activities

•         Collaborated with UI engineers to better define elements for point-of-sale (POS) system display

•         Collected data and provide daily briefings and dashboard reports on progress, challenges, mitigations, solutions and additional support required – improving transparency and trust

•         Performed client outreach to gain insights and assess market needs

•         Steered cross-functional in-house partners and vendors to drive workflows while unblocking teams

ServiceSource                                                        Issaquah, Washington
Technical Program Manager                                     04/2014 – 05/2017
Assignments and Accomplishments
•         Successfully facilitated integration and implementation into corporate acquisition between Salesforce platform and internal proprietary system.  Delivered merged authentication and access models between platforms and tools

•         Implemented monthly support call tracking and analysis to develop customer pain models and direct sustaining development activities

•         Implemented and led an agile work environment to convert from tri-yearly waterfall releases to continuous deployment model for web services

•         Created bug triage reports, risk management and mitigation plans, and metrics to measure performance

•         Developed and maintained release schedule from inception to release for a SaaS implementation of data aggregation and reporting services

•         Lead point of contact for collaborative design and release between engineering and 3rd party marketing automation team (Marketo)

•         Developed staff training, workflows, and best practices to streamline release management and improve efficiency and communication between stakeholders

•         Provided for 3rd party vendors authentication and access to internal vendor and support systems

•         Maintained alignment of program and engineering scope with company strategic objectives and success metrics.  Provided input on prioritization of goals, feasibility of dates, and cost of ownership

•         Built credibility, established rapport, and maintained communication with internal and external stakeholders across departments and management levels

LexisNexis                                                                                                                                                           Bellevue, Washington
Product Manager                                                                                                                                                  09/2009 – 12/2013
Assignments and Accomplishments
•         Managed product development and feature design discussions for Concordance application

•         Performed on-site client visit to obtain customer user stories, technical requirements, and complete feedback loop for existing account and technical issues.

•         Drove product requirements and user stories to development, training, tech support, training, sales, and business unit teams.  Managed success criteria for application requirements with engineering and sales teams.

•         Managed Go/No Go meetings for application release.

•         Maintained backlog of customer user stories and requirements for future development and milestones.

•         Implemented pragmatic marketing strategies and onboarded practices to product development and QA teams

•         Presented product demonstrations at trade shows and gathered customer input and feedback for product improvement and roadmap

Quality Assurance Engineer                                                                                                                                      09/2008 – 09/2009
Assignments and Accomplishments
•         Trained off-shore QA resources in testing fundamentals for existing product releases, as well as expected product workflow behaviors and client scenarios

•         Documented bugs and issues discovered in the product, providing in-depth details and repro steps

•         Represented QA team in feature triage meetings, driving product quality during development cycle

•         Managed and directed regression testing for multiple user access scenarios

Senior Discover Service Analyst | Team Lead                                                                                                       09/2006 – 09/2008
Assignments and Accomplishments
•         Documented and validated specification of ticketing systems

•         Provided technical insight and application-specific support and feedback on sales calls

•         Key contributor in implementing company-wide phone system update

•         Integral to development and implementation of Concordance® Orientation Program for customer training

•         Authored training documentation, course updates and validated curriculum accuracy