Manager of Client Services, IT
Spring Hill College
Aug 2017 – Mar 2018
Mobile, AL
– Led transition of helpdesk as a basic IT support hub into a fully fledged client-services area focusing on technical communications, user-technician relationships, and overall client satisfaction.
– Assisted college students and faculty members with resolving a broad spectrum of technological hardware and software issues on campus.
– Installed, configured, and maintained various equipment including, but not limited to: printers, copiers, desktop and laptop computers, and telephone systems.
– Utilized remote access software to troubleshoot issues and install software from offsite.
– Diagnosed a variety of problems on a multi-tiered network.
– Smoothly and efficiently integrated campus-wide changes from PowerShell/Perl scripting-based password management to user-facing self-service password management.
– Developed programs in Python to automate daily tasks using Selenium automation as well as various web scraping techniques.
– Constructed and updated knowledge base for technical issues using Markdown and node.js.
– Planned, drafted, and wrote policies, publications, and technical documents for the Office of Information Technology and client services for the betterment of client-technician relationships.
– Managed and supervised 4-6 helpdesk employees.
IT Helpdesk Manager
Spring Hill College
Aug 2016 – Aug 2017
Mobile, AL
– Assist college students and faculty members with resolving a broad spectrum of technological hardware and software issues on campus.
– Install, configure, and maintain various equipment including, but not limited to: printers, copiers, desktop and laptop computers, and telephone systems.
– Utilize remote access software to troubleshoot issues and install software from offsite.
– Maintain computers across the network using Active Directory and other similar administrative tools.
– Utilize PowerShell and Perl scripts in order to map network drives and reset passwords.
– Develop programs in Python to automate daily tasks
– Assist the website Content Manager and the Director of Web Services in developing full-stack applications for use by the Office of Information Technology. Primarily using: Python (with Django), JavaScript (primarily with jQuery), and HTML/CSS.
– Construct knowledge base for technical issues using Markdown and node.js.
Software Engineer
RFQ Manager (contract)
Jan 2017 – Jun 2017
Mobile, AL (remote)
Developed and maintained Django application in a fast-paced startup environment with prioritization of test-driven development principles. The project began in January 2017 from concept, and had evolved into a profitable user-facing application as of May 2017. Used Git as a VCS with Amazon Web Services as a hosting platform. Developed within a tech stack consisting primarily of Python, Django, PostgreSQL, HTML/CSS with Bootstrap, and JavaScript/jQuery. Drafted documentation for the web application regarding database models, user interface, and more. Interacted with continuous integration principles and error reporting, mainly via Codeship.
Help Desk Technology Support Specialist
Spring Hill College
Aug 2014 – Aug 2016
Mobile, Alabama
– Assisted college students and faculty members with resolving a broad spectrum of technological hardware and software issues on campus.
– Installed, configured, and maintained various equipment including, but not limited to: printers, copiers, desktop and laptop computers, and telephone systems.
– Utilized software tools to deploy software to Windows systems across a campus-wide network.
– Utilized remote access software to troubleshoot issues and install software from offsite.
– Maintained computers across the network using Active Directory and other similar administrative tools.
– Utilized PowerShell and Perl scripts in order to map network drives and reset passwords.
To contact this candidate email apbumpers@gmail.com
