Program Manager / Content Manager / Consultant
I bring senior level experience in the technology sector building relationships, providing sound strategic advice, effective tactical leadership, and comprehensive technology solutions to a variety of clients including Microsoft, Puget Sound Energy, Odom Corporation, and Fred Hutchinson Cancer Research Center. I have a proven ability to work with a diverse mix of stakeholders to identify needs, discover requirements and uncover new opportunities to support clients by solving critical business problems, improving process and workflows and defining collaboration strategies.
Connector: Ability to quickly connect with a diverse group of personalities allowing deeper conversations around client needs to rise to the surface. Skilled at fostering high levels of program success by quickly mastering group dynamics, displaying empathy, thinking hard about underlying stakeholder and customer motivations, and allocating the available mix of resources, budgets, and manpower for maximum impact
Creative Problem-Solving Skills: Versatile, adaptable work style combined with a talent for assessing current solutions, questioning assumptions, identifying root cause issues, and brainstorming a variety of innovative and practical solutions for conquering both old “legacy” problems and new, unforeseen challenges
Partner Network: Ability to identify resources and partners to support a variety of solutions and to scale accordingly.
PIVOTAL CONSULTING Seattle, WA: 2018-Present Account Director
As an account director, I manage a body of work to ensure that the right resources are engaged to address the right business problems. I provide sound strategic guidance, and effective tactical leadership to both clients and partners and ensure that there is a clear understanding of deliverables between stakeholders, project managers and consultants to drive project excellence.
CAIMAN CONSULTING Seattle, WA: 2016-2017
Content Manager / Collaboration Specialist
Management: Managed client initiatives to develop, codify and evangelize processes and workflows (streamlining and accelerating Process.)
Content Management: Guided teams through content creation and production using a variety of collaboration tools to facilitate knowledge transfer and training ensuring successful launch and adoption by the People who are vital to that mission. Defined publishing schedule and managed content creation process.
Information Architecture: Made information easy to find and consumable by leveraging technologies that include Office 365, SharePoint, Skype for Business and more to provide customers with streamlined experiences across a variety of productivity Tools, custom tailored to their needs.
Content Production: Wrote navigation text, overview descriptions, and informational page content.
User Interface Design: Based on information architecture, built wire-frames and high-level design comps as well as site and page mock-ups.
Documentation: Wrote all projected related documentation including, requirements definition documents, technology assessments, statements of work, architecture designs and wire-frames.
Communications: Wrote team announcements, internal web-site content, client communications, and solution launch messaging.
MITHRAS CONSULTING Seattle, WA: 2011-2016
Principal Consultant (Collaboration and O365 Cloud Services)
Managed day-to-day consulting operations, sales, and project delivery efforts for this independent consultancy. Primary duties and responsibilities include: Primary duties and responsibilities include:
Program/Project Management: Driving collaboration initiatives from beginning to end using detailed roadmaps and project plans allowing for the achievement of stated goals within targeted timelines. Worked closely with cross-functional teams and leverage a variety of tools to bring projects in on time and under budget.
Business Development / Client Engagement Management: Applied a variety of strategies to connect with both new and existing clients to advance and maintain relationships. Managed a body of work to ensure clear understanding of deliverables between stakeholders and project managers to drive project excellence.
Project Discovery / Requirements Gathering: Reviewed existing requirements, gathered additional information and mapped solution paths. Delivered findings in the form of a “recommendations and roadmap” document that included proposed solutions, high-level architecture designs, and partner recommendations.
Content Strategy: Based on requirements, designed publishing portal content experiences, defined publishing schedules, produced page content and navigation formats.
User Interface Design: Based on information architecture, built wireframes and high-level design comps as well as site and page mock-ups.
Tools Analysis / Process and Workflow: Analyzed existing tools to determine their function/effectiveness, in addition to reviewing processes and workflows (both internally and externally) to evaluate technologies in use, analyze gaps, and recommend configuration changes, tool consolidations, or add-on technology implementation.
Architecture: Created detailed technical frameworks and solutions as large as full intranet portals or as small as team sites and that leveraged various collaboration technologies including O365, OneDrive for Business, SharePoint, Dropbox and Google Docs.
DENNY MOUNTAIN MEDIA Seattle, WA: 2011-2013
Manager of SharePoint Consulting Services / Account Manager
Responsible for informing and guiding the direction of the SharePoint practice and staffing business from a ten-thousand-foot level to expand client base, increase technical capabilities, and deliver quality solutions.
Defined and produced Collaboration Practice content in the form of offerings and engagement approach to identify and leverage a unique place in the crowded Collaboration work space.
Built a body of work with both new and existing clients that increased the Collaboration Practice’s profit by 40% over a six-month period.
Worked with clients to discover requirements and to scope/frame/launch projects. Managed the pool of Collaboration technology engineers to bring the correct resources to each task.
Performed Research and Analysis, SharePoint Solution design / architecture, Automation of key business processes and workflows, Portal Management / Governance, SharePoint Solution Implementation, and Training and Support.
Managed the SOW process from initial client contact through project scoping and cost negotiations.
Led teams / projects to ensure timely project delivery and achieve targeted budget goals.
Mentored team members, helping them to develop their skills in Collaboration tools, Web design, workflows, and information architecture.
Assisted with technical staffing and sourcing issues for this Fortune 100 company, including helping define client needs, working with recruiting staff to find the best candidates, and conducting interviews.
FRED HUTCHINSON CANCER RESEARCH Seattle, WA: 2011-2012
SharePoint Program Manager
Retained as Program Manager responsible for guiding the internal SharePoint offering rollout by interfacing with leadership, various team members, project managers and developer resources to pull together plans of engagement from the portal level down to the individual teams.
“Sold” the SharePoint solution through internal outreach to additional teams and on-boarded them into the pilot program.
Met with identified pilot teams across the organization to gather and analyze requirements, discuss pain points, brainstorm solutions and execute.
Migrated team content from file shares to SharePoint document libraries using folders and meta-data to define views and improve search
Mapped out individual pilot teams’ front-end architecture and developed SharePoint solutions.
- Amazon Publishing Platforms
- Business / Technology Strategy
- Client Engagement
- Content Management
- content strategy
- Program Management