Sales Operations Professional
SKILLS & EXPERTISE
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint, Access), SharePoint, Salesforce, Oracle E-Business Suite (EBS), Slack, Seller Central, Service Channel, Epicor, WennSoft, AS/400, and QuickBooks. Knowledgeable in reporting programs of QlikView, Broadway, Cognos, SQL Server Reporting Services, and Retail Data Warehouse (RDW). Experienced in collaborating cross-functionally between multiple departments. Business level fluency in English and Spanish. Type 54 WPM.
Client Coordinator – International | September 2017 – March 2019
PlayNetwork Inc | Redmond, WA
-Managed the overall account relationship including customer retention, customer satisfaction, and revenue growth within the international client base, Enterprise and Local, with a focus on the LATAM (Latin American) region.
-Accounted for developing and executing account contracts for a book of business, while ensuring they met their brand strategy.
-Analyzed operational inefficiencies in relation to customer objectives to increase margin growth within the account base.
-Spearheaded special projects and ensured that each internal department had a clear understanding of their role, client deliverables, and timeframes.
-Maintained CRM (Customer Relationship Management) account information including account history, key contacts, contract status, and growth opportunity.
-Collaborated with Billing and Collection teams to manage accounts receivable balances.
Associate Vendor Manager | January 2017 – April 2017 (Contract)
Woot Inc, an Amazon company | Seattle, WA
Facilitated all interactions with the vendor base, including: identifying and signing up new vendors, creating items in the catalog, negotiating terms, managing promotional activities, resolving operational issues, and identifying competition and external trends for the Tools & Garden category.
National Accounts Service Coordinator | July 2015 – September 2016
ACCO Engineered Systems | Costa Mesa, CA
-Coordinated HVAC (Heating, Ventilation, and Air Conditioning) and refrigeration service (service requests, approved repairs, preventive maintenance) with technicians and project managers while meeting the customer’s standards.
-Diligently billed completed service work while maintaining profitability.
-Successfully rolled out a new mid-to-large sized National Accounts customer, Harbor Freight Tools.
Corporate Retail Operations Associate | May 2007 – October 2014
Billabong USA | Irvine, CA
-Reengineered numerous business processes to optimize utilization of resources, including Billabong’s returns strategy.
-Extracted and performed analysis of case management data, identifying market trends, negative on-hand inventory, daily account audits, and daily production records.
-Skillfully executed sales audits by correcting daily POS polling and sales errors for monthly sales reconciliation.
-Trained and mentored new hires in the software programs of AS/400 and QlikView.
-Launched and coordinated initial new store opening shipments.
-Allocated and released product to attain balanced stock and optimal sales performance.