Gina Marioni

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Support Operations/Community Manager

Seattle

Gina Marioni

206-734-1268 (cell) | Seattle, WA | gina.marioni@gmail.com

https://www.linkedin.com/in/gina-marioni-80907a69/

Accomplished support operations professional with 4+ years of success coordinating projects, resolving conflicts and creating content to drive engagement and improve efficiency. Able to guide others through high-stress situations while focused on the task at hand, and communicate effectively and empathetically.

EXPERIENCE

Support Operations/Community Manager,​ Nextdoor, Seattle, WA ​August​ ​2016 – present

●  Work cross-functionally on projects across all Nextdoor platforms (neighborhood, business, and public agencies) to grow membership, manage accounts, improve policies and identify trends in product issues
●  Respond to 200+ support cases/week, consistently exceeding target metrics for SLA and CSAT rating
●  Write/edit help articles and auto-responses to improve the Help Center and customer support system
●  Assisted the marketing team on a year-long project to grow the public agency platform, resulting in an increase from under 2,000 public agency partnerships to over 3,400

Board​ ​of Directors​ ​(Bay Area Emerging Museum Professionals)​ ​October 2016 – October 2018
●  Planned, marketed, and hosted social and career development events for nonprofit professionals
●  Managed social media content and created Mailchimp marketing email campaigns for 700+ subscribers

Office Administrator,​ Maemura & Co., CPAs LLP, San Mateo, CA ​March​ ​2015 – August 2016
●  Provided comprehensive secretarial and clerical support for the office and two managing partners
●  Booked travel, planned events, wrote/edited web copy, processed payroll, billing/accounts receivable
●  Designed and wrote four industry specific market research projects focused on new client outreach: mergers and acquisition, auto tech, startups, international services

Kindergarten Teacher, ​Knowledge Learning Corp., San Bruno, CA ​September 2014- March 2015
● Responsible for daily lesson planning and implementation of curriculum for 20 kindergarten students

Gallery Assistant, ​de Saisset Museum, Santa Clara, CA March 2011- March 2014

● Led guided tours of exhibits, advertised/hosted gallery events, researched and wrote for future exhibits

Lead Writing Tutor, ​Santa Clara University, Santa Clara, CA ​March 2012 – June 2014

● Successfully helped students of all backgrounds organize ideas and write/edit papers

Museum Internship, ​National Army Museum,​ ​London, United Kingdom ​October​ ​- December 2012

●  Listened to oral history interviews, compiled notes, and edited transcriptions conducted at the museum
●  Assisted in unpacking, listing, photographing and condition reporting for a forthcoming exhibition

VOLUNTEER WORK and ADDITIONAL INFORMATION

Volunteer Council Member, ​Fine Arts Museums of San Francisco ​February 2017 – October 2018
● Greeted visitors, hosted special events, and provided information on facilities and current exhibits

Publication/Exhibition:​ Group exhibit at Pacific Art League (’17); ​partnered exhibit at Fine Arts Gallery, SCU (‘14); Co-Edited exhibit catalogue ​Interrupting Entropy ​(’14);​ ​Santa Clara Review Vol.100-2 (‘13)

Education

2010-2014

BA in English, Studio Art at Santa Clara University

  • Updated 1 year ago

To contact this candidate email gina.marioni@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook

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