Michelle Sullivan

Michelle Sullivan
23420 SE Black Nugget Road, Issaquah, Wa., 98029 u (206)  909-3397 u micsul@hotmail.com
Passion

Program, Product and Project management responsibilities, emphasis in process efficiency, alignment to organizational change, compliance, growth and partner solutions. Secure collaborative relationships through policy adherence, data analysis, best practices and minimal risks, to exceed goals and attain successful outcomes.

Strengths

Build strong performing teams,  develop and manage resources, establish and refine processes, with an eye on business objectives. Product and service release, system planning, testing and deployment, coupled with strong work ethics, curious motivation to learn, at both strategic and operational levels, elevating business and customer satisfaction.

  • Program/Project Management
  • Web Analytics
  • Operational Compliance
  • Supply Chain Logistics
  • Business Development
  • Governance & Change Management
  • Digital Display Advertising
  • CRM, Product & Service Release
  • Vendor Management

Work Experience

Microsoft, Redmond, Wa                                            2016 – 2016

(TrueValue consultant) WW SBO Bus Sol PSA SDT – MSIT, (70% business / 30% technology)

Release Program Manager
Ø  Safeguard resolution and status within time lines, risk, and quality constraints, by influencing particpants in the release process.

Ø  Project scheduler, SDLCs [Agile] methods in support of Microsoft Dynamics [CRM] deployments, inclusive of feature, configuration, and patch point releases.

Ø  Ensure global deployment activities, items and stakeholder concerns are verified and resolved

Ø  Partner with engineering, initiate and apply release note communication and TFS items per sprint

Ø  Facilitate member collaboration, communication, guidance and launch efficiency improvements

Ø  Translate client business work flows in alignment with CRM interface for product development

Ø  Drive GNG Sign Off approval requirements and execution with decision members

Ø  Identify key elements within scope of project deliverables for global stakeholder business.

Ø  Advocate and drive user stories to successful deployment and maintenance.

Ø  Manage status and activities for UAT script scrubs, feature/bug resolutions, regression testing overall tracking TFS & SP sites, Sandbox Int/Production environments and launch readiness

 

Experis, Bellevue, Wa                                     2014 –2016

Software consultant services, through staff augmentation and managed projects

Microsoft Account Director

Ø  Connected Microsoft preferred partner vendor standard policies, SLAs, in conjunction with Experis ROI, organizational objectives, drive productivity and opportunity for revenue growth with new and existing clients.

Ø  Account Management responsibilities ranged from securing a network of skilled individuals to support new and existing manage service projects, augemented requirements to support ongoing and new business deliverables.  Inclusive of an active pipeline of potential candidates, vetting req characteristics, pre technical screening prior to submitting to client.

Ø  Procured Microsoft staff augmentation and managed services deliverables of $11 million+

Ø  Negotiated and presented MSA/SOW agreements and preparation of service proposal content and rates in association with managed services solutions.

Ø  Facilitated client and stakeholder project resources, functional requirements, within budget constraints.  Ensured project and customer satisfaction requirements to closure.

Ø  Defined Business Requirements Document (BRD) relevant to system limitiations to provide clear functions for recruiter sourcing and ideal candidate qualifications.

Ø  Forecasted quarterly development status, client issues, revenue potential, project scope and cost estimations.

Ø  Executed Ariba RFI/RFQ/RFP and DocuSign event responses with 100% accuracy.

 

A Plus Housing, Kirkland Wa                                   2012 – 2014

National corporate housing organization provides long and short term accommodation services.

Program Operations Manager

Ø  Positioned service solutions and increased margins to 42% MOM average

Ø  Sustained unit availability, vacancies, renewal rates, status and vendor performance

Ø  Communicated project status and business requirements to internal / external entities

Ø  Managed system automation process improvements and feature execution and releases

Ø  Streamlined operational system standards to support vendor and internal replication procedures

Ø  Identified, resolved escalation issues and reduced process gaps to standardize operational flow

Ø  Negotiated and secured property lease terms, market agreement rates and vendor product services.

 

 

SolutionsIQ, Redmond, Wa                                              2011 –2012

High tech consultant’ services through talent acquisition and software delivery teams, Agile methodology services, training and certifications

Senior Account Executive [Scrum Master Certified]

Ø  Applied and prescribed measures to support monthly invoicing with 100% accuracy

Ø  Executed Ariba RFI/RFQ/RFP and DocuSign event responses with 100% accuracy.

Ø  Procured Microsoft consultations, talent acquisition placements of $5million+ revenue

Ø  Account Management responsabilities ranged from securing a network of skilled individuals to support existing manage service projects, individual hiring manager requirements to support ongoing and new business deliverables.  Inclusive of an active pipeline of potential candidates, vetting req characteristics, pre technical screening prior to submitting to client.

Ø  Managed Microsoft Procurement partner relationships in changing and implementing policy and processes

Ø  Developed staffing and Agile services for contract, direct hire and software team engagements

Ø  Connected Microsoft preferred partner vendor standard policy in conjunction with organizational objectives and revenue growth.

Ø  Negotiated and presented MSA/SOW agreements and preparation of service proposal content and rates in association with Agile services solutions.

Ø  Facilitated client and stakeholder project resources, functional requirements, within budget constraints.  Safeguarded project and customer satisfaction requirements to closure.

Ø  Defined and established Business Requirements Document (BRD) pertinent to system limitiations and for recruiter sourcing ideal candidate qualifications.

Ø  Forecasted development status, client issues in association with revenue potential, project scope and cost estimations.

 

Microsoft, Redmond, Wa                                    2000-2011

Publisher Operations Manager & Technical Account Manager

Performed roles of increasing complexity and responsibility related to product and service management, online advertising and site development, operational process improvements and platform tools and systems software solutions.

Ø  Managed 6 – 8 campaign managers and global product, services and web business strategy. Established vendor resource teams to obtain 100% efficiency release into production within planned timelines and budget.

Ø  Managed effective global team collaboration to drive key issue solutions for optimal platform, product, services and web performance.

Ø  Established global KPI scorecard for MSN brand web sites, per data extraction and analysis.

Ø  Partnered with agencies, vendors and internal teams to deploy and standardize product and service requirements.

Ø  Restructured partnerships among internal product, platform, legal, finance, licensing teams and external partner agencies resulting in more efficient work flows.

Ø  Strengthened Product Planning, Platform Development relationships and cross collaboration communication. Reduced launch introduction to production sites by 60% and efficiency by 96%.

Ø  Executed global ad system account management, support process and policy adherence with internal teams, partners and vendors to eliminate process gaps, reduced escalation and troubleshooting resolution time by 50%. Established same day response.

Ø  Streamlined UAT participant feature testing process for relevancy and user ability to meet SOX compliance and ad execution efficiency improved advertising audit results by 100%.

Ø  Determined and applied lessons-learned, best practices to ensure continuous improvement to support future production releases and tool feature enhancements.  Inclusive of uploading and refining Learning, Training, and Development systems content.

Ø  Increased marketing initiatives for new site introduction through programmatic, retargeting and user experience analysis, UAT and A/B testing.

Ø  Proactively lead change control measures, risks and issues, with strong focus on escalation management triage, cross group collaboration, training and communications to stakeholders.

Ø  Decentralized and trained world wide account and program managers of global online ad implementation functions, tool systems compliance and policies. Inclusive of learning strategies, for core role functions.  IE: AdExpert, Creative Ads Management, Atlas, Email Marketing [Webcourier Newsletter], SEO (Keywords), DoubleClick[DART], YAP, SQL reporting data, Ads Help Support, and DealPoint systems and tools.  Resulted in same day turnaround response and 99% decrease in ad escalations.

Ø  Identified, analyzed, and tracked release risk issues and indoctrinated global network product and service standards into production sites. Inclusive of ad spec requirements impacting user satisfaction and inventory relevance by 90%.

Ø  Standardized and centralized global branding requirements and process specifications for global network optimization, lifted brand effectiveness by 100%. Established and implemented global operational campaign standardization for E2E Account Management.

Ø  Partnered internationally to ensure marketing programs are aligned and integrated with the seasonal campaigns and annual marketing plan.

Ø  Identified requirements for process change from policy stakeholders, feasibility assessment to deliver, and advocate to leadership for approval.

 

Target Logistic Services, Seattle, Wa                                  1999-2000

Freight Forwarder, full service international logistics and transportation services organization.

Regional Manager

Ø  West Coast (CA, OR & WA) Head Count: 12 Account Executives, 80 operational agents

Ø  Created west coast procurement gateway distribution segments, Taiwan, Singapore, China, and South America.  Business expansion 30%

Ø  Increased profit margins generated through sales and marketing strategies and vendor relationships.  3% to 98% margin increase

Ø  FAA (DGI) Dangerous Goods Certified; established documentation and procedure regulations for the distribution of hazardous commodities Air FCL& LCL /LTL & FTL/Sea FCL& LCL/Pick & Pack/Cross Dock Operations/Warehousing/Door-to-Door/

Ø  High ability to retrieve accurate information to classify Custom brokerage codes and policies

Ø  Applied knowledge Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA and NLRA

Ø  Negotiated global logistics pricing matrix to develop and retain vendor and client segments

Ø  Established and strengthened global relations with stakeholders and third party in efforts to maximize distribution segments with 100% efficiency

Ø  Created custom sales presentations proposals RFP agreements, 98% close success.

 

OIA Global Logistics, Seattle, Wa                                       1997-1999

Freight Forwarder, full service international logistics and transportation services organization

Regional Sales Manager

Ø  NW region (WA, OR, ID, MT) Head Count:  5 Account Executive, 5 operations agents

Ø  Created custom sales presentations proposals RFP agreements, 98% close success.

Ø  Strengthened customer relations, researched and captured target industries to obtain annual and quarterly revenue margins from 2% to 37%

Ø  Negotiated long term vendor pricing, Air, LTL/FTL, Rail, Ocean agencies 27% margins

Ø  Developed Account Executive sales performance through 1;1 coaching and sales training.

Ø  Actively mentor and close proposal to agreements and managing internal costs.

Ø  Developed research strategies and engaged business leaders to evaluate insights that help drive critical logistical business decisions to increase profit margins, international trade environment, trends, and new distribution channels.

Ø  Established software/hardware commodities to offset perishable and apparel segments

 

Education

University of Phoenix, Masters of Arts, Organizational Management 2005

University of Washington, Bachelors of Arts, Sociology/Communications 1997

Scrum Master Certified 2011

  • Updated 4 years ago

To contact this candidate email micsul@hotmail.com

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