James Pauley

I am a technical professional who delivers in-depth expertise in minimizing downtime, increasing on-time performance, driving communication, streamlining procedures, and contributing value through my ability to lead and motivate global teams. I strengthen efficiency and implement solid solutions that boost outcomes and productivity. Orchestrate business requirements, internal and external staff collaboration, protocols, and improvements in technical environment. As the Group Program Manager at Microsoft and receiving multiple promotions to the Senior Engineering/Technical Program Manager, I strategically led 40+ employees and supervised key IT programs and projects such as operations, support, venture integration, and data centers. Orchestrated business and protocols for service desk and incident management. Led Nokia acquisition integration for service operations & support and oversaw budgets, matrix staff, and dedicated project managers. Accomplishments Include * Reduced costs by re-negotiating vendor contract * Delivered processes and team structure to minimized major incidents by 50%, delivering less downtime, and greater customer satisfaction I am recognized as a trusted adviser with excellent stakeholder relations, needs identification / fulfillment, and continuous change skills. While a Principal IT Service Engineer Manager at Microsoft I fostered global delivery of major incident and crisis management. Supervised 21+ member escalation team and eDesk. Built, maintained, and grew strong working relationships and business requirement collaborations with internal / external stakeholders and managed cross-departmental projects. I orchestrate and guide excellence, determine problems, strategize, and apply continuous improvements. Dedicated to driving high-quality solutions and advancing corporate vision, mission, and objectives.

Please see attached resume for complete experience, skills and education.