Accurate, highly efficient, and self-motivated Web Production Specialist creating and improving content, products and processes in a web-based environment.
Skills
SharePoint/SPO
HTML
CSS
Photoshop
WYSIWYGs/CMSs
PHP
VBScript
Web Link Validator
WordPress
MySQL
Excel VBA
MS Office
- 10+ years IT experience with IT service organizations, including 12 years at Microsoft, in content management/production, project management, site support analytics, software testing, and Windows Hardware Quality Labs (WHQL)
- Detail-oriented problem solver, self-motivator and team player with a drive for excellence and a passion for technology with a proven track record of working efficiently, collaboratively and unsupervised
Experience
Production Specialist 2 / Project Lead • Microsoft via Linda Werner & Associates
FEB 2012 – JUN 2018
- Produced and managed site content using HTML in SharePoint 2007, 2010, and Online for internal human resource website containing over 7,000 pages with 266,000+ users from 100+ countries
- Telecommuted independently as a primarily off-site member of an eight-person team that consistently exceeded metrics by completing deliverables with 99%+ accuracy, as tracked through site metrics
- Collaborated with content managers to efficiently meet service level agreements on time in a high-volume, fast paced production environment
- Managed site security to the page/image/file level for a worldwide set of regions and roles using SharePoint Groups/Claims
- Established and implemented resource and cost saving automation processes of time consuming/repetitive/standard tasks by creating VBS/VBA scripts and batch files used by the team (e.g. bulk file updates, email alerts, etc.)
- Promoted to Project Lead after two years to produce large batches of content within a strictly set and enforced time line
- Contributed to team process workflow optimization efforts, which resulted in a 200% increase in team productivity, as tracked through site operations metrics
- Performed final QA on all content produced to ensure accuracy, working links, and security
Cofounder/Partner • Horse Betting Direct, LLC
AUG 2012 – PRESENT
- Built and maintain a successful small business providing proprietary horse racing handicapping numbers for 65+ thoroughbred racing tracks in United States providing easy to read data for handicappers
- Innovate processes by creating a mix of batch files and VBScripts for various software to automate file downloads, extract different file types, run proprietary algorithms, and create and combine PDF files
- Develop a back-end PHP/MySQL-based publishing tool to eliminate manual daily product and content updates
Cofounder/Partner • Louver Media, LLC
NOV 2010 – JULY 2012
- Consulted with businesses/customers in establishing initial web presence and updating existing websites for improved SEO and user experience (UX)
- Assisted in content creation, including graphics, and trained customers on updating through their CMS
- Worked with and quickly adapted to a number of different content management systems, e.g. WordPress, Joomla, proprietary CMS’, using HTML and CSS
Website Content Manager • Microsoft via Redmond Technology Partners
NOV 2005 – JULY 2010
- Supported worldwide web content for high traffic Microsoft Advertising Sales internal and customer external facing sites using a proprietary WYSIWYG and HTML coding
- Serviced Microsoft Advertising sites with accurate and stylistically consistent content
- Uploaded, formatted, edited and proof read large amounts of web content and demographic data (i.e. Nielsen Net Ratings and @plan) while exceeding Service Level Agreement (SLA) deadlines
- Proactively interacted with Microsoft US content owners for desired content and timelines
- Independently collaborated with content owners on numerous website redesign projects, new page creation, page updates, file uploads, form creation, and dashboard management
- Participated in various website audit projects for quality control of content, including file archiving, redesigns, user security permissions, link validation, outdated page deletion, and formatting
- Participated in team development of website process documentation and guidelines for all content providers
- 5 years working both as a team member on site with the majority of the time working independently off-site
Additional Experience
- Web Site User Support Analyst • Microsoft via Redmond Technology Partners • Nov 2005 – July 2006
- Software Test Engineer • Microsoft via VMC Consulting Corporation • Feb 2005 – Oct 2005
- System Builder WHQL Project Manager • Microsoft via Volt Computer Services • Dec 2003 – Dec 2004
- Professional Services Engineer • Network Appliance, Inc on location at Verizon • Nov 2001 – Feb 2003
- Software Tester • Electronic Arts via Volt Computer Services • Aug 2001 – Nov 2001
- Software Test Engineer • Microsoft via Volt Computer Services • Aug 2000 – Aug 2001
To contact this candidate email jbettyas@gmail.com