A honors graduate of ITT Technical Institute receiving an bachelor’s degree in Information Systems and Cyber Security. Acquired hands-on experience with identifying as different roles in company to fulfill job requirements and needs of the business. In the IT field acquired hands-on experience utilizing different operating systems and modifying those systems through Unix command line, tier 1 and 2 troubleshooting, setup and removal of computer workstations for users, SQL server class, and escalating major issue. Extensive experience in retail, call center, and customer service, providing both experiences of dealing with people face to face and over the phone to ensure 100% customer satisfaction. Currently seeking a JR Systems Administration, IT support, Application Analyst or Application Support opportunity with a small or medium size business.