Sean Martin

SEAN D. MARTIN
425-256-1532 (cell)
SeanMartin.online@gmail.com

SUMMARY: Extremely skilled manager with deep experience building and leading technical teams. Solid record of Release and Project Management on concurrent, time sensitive projects and improving processes to meet business goals. Self-motivated with strong organizational and analytical skills. A history of working effectively across teams.

2011 – 2015
DEVOPS MANAGER – Apex Learning

Apex provides an extensive online educational environment. The web-based system includes a front end that operates on multiple platforms and a back end that includes both local and cloud-hosted infrastructures.

Assembled and lead DevOps team, streamlined and automated release process
• Took responsibility for creating new DevOps team, defined its scope and objectives (Continuous Integrations, Continuous Delivery), worked with other managers to change the development process
• Lead team to develop, implement and document improvements in deployment process
• Set schedules for deployments, coordinated schedules and resources with other teams, adjusted plans and priorities as needed to meet shifting business objectives
• Directed the development of an automated and streamlined process for deployments to production, reduced man hours on “deployment nights” by over 70%, all but eliminated post-deploy “hotfixes”

Lead effort to start migrating Apex’s system to the cloud (AWS)
• Identified needs and lead investigation of potential solutions, updated strategies and approach as requirements and understandings evolved, selected tools for migration to cloud

QA MANAGER – Apex Learning

Established and grew QA team, introduced formal QA processes
• Defined job requirements, hired staff, set personnel goals, mentored staff at all ranks
• Provided strong leadership, developed effective relationships with other teams and functions

Established formal but flexible testing processes using Agile methodology
• Established testing and issue tracking procedures and workflows, created documentation standards
• Implemented use of BVTs and automated test cases, instituted execution of automated testing as standard part of build process to identify bugs faster
• Coordinated efforts of internal and third party resources to maintain schedules
• Increased test scope and effectiveness, reduced occurrence of post-release “hotfixes”, established Root Cause Analysis process to close quality gaps

2005 – 2011
QA MANAGER – Coinstar

Coinstar operates a network of self-service kiosks. The systems include a kiosk based client application, back end transaction processing and data manipulation, diverse real-time connections to third party systems.

Directed and coordinated all testing of client-server, SQL database, and transaction processing systems
• Brought order to unsystematic testing methods, audited quality processes and made corrections, set standards, established re-usable test cases
• Developed enhanced metrics to identify risk and evaluate test effectiveness
• Implemented automation, established goals and methods, hired staff, established plan to integrate automation into individual test efforts
• Result: more accurate schedule estimates, more efficient testing (greater coverage in less time)

Worked with business leaders to integrate QA into the requirements gathering process, instigated formal Test Planning and reviews, improved overall team morale and productivity, significantly reduced attrition
• Result: Improved test coverage and reduced number of issues found late in the development process

2003 – 2005
QA MANAGER – ETRADE Financial

E*TRADE’s Corporate Services division has two products which manage equity compensation plans: a stand-alone corporate system (B2B) and a web service where employees manage their own equity benefits (B2C).

Managed testing for all Corporate Services B2B and B2C products
• Evaluated risk and managed changes to project schedules and scope
• Supervised testers in the development of all testing-related documentation, including test plans, test cases/scripts, and defect reports
• Acted as Project Manager to coordinate activities between QA, Dev, Operations, and business departments through all stages of development

2001 – 2002
QA MANAGER – NetSchools / Plato Learning, Inc.

NetSchools developed software for the educational market. Products included the desktop software and the connecting network systems.

Directed all testing activities on a web-based client application and an IR/RF networked platform; increased extent and efficiency of testing coverage
• Coordinated resources and ensured schedules were met, evaluated user activities and set test goals; established testing schedules
• Performed hands on testing; led testing efforts of QA staff located in multiple offsite locations; supported field engineers; maintained test lab

Improved bug reporting and tracking process; significantly increased usefulness of metric reports
• Extensively revised the testing process to increase the efficiency of both testing and bug reporting; established a review process to set priorities
• Reported on bug metrics and site usage to evaluate risks, quantify status and track trends
• Created a process to track customer comments and incorporate them into the final product

Previously
SR MANAGER QUALITY SERVICES – Zoho Corporation
QA PROJECT MANAGER – Intuit
QA ENGINEER/QA MANAGER– Borland International
SOFTWARE DEVELOPER – HarperCollins Publishers
STAFF ACCOUNTANT/PROJECT LEADER – Deloitte + Touche

EDUCATION
BSBA in Accounting – Bucknell University
with extensive undergraduate work in Engineering and Physics

AWS – Amazon
C, C++, Java – University of California (Berkeley, Santa Cruz)
SQL – Bellevue Community College