Logan Taylor Nishioku

PRODUCT ANALYST, WALLY HOME | JAN 2018 – NOV 2018—SEATTLE, WA
WallyHome is an IoT smart-home company that focuses on water leak detection, valve shut-off, and risk management for residential & commercial buildings.

As Product Analyst, I led a tier I & II technical support team of 10 for 5,000+ B2C and B2B customers; identified issues & opportunities key to product & business development

  • Product Development & Technical Support: Improved product functionalities anduser experience through automation and flow processes using cross-functional collaboration with product engineers and UX team, reducing IT tickets on Freshdesk CRM and increasing product stability
  • Program Development: Spearheaded Wally Pro (B2B) client relations and support for 5 luxury condo high-rises; reduced labor costs through improving automation and processes for e-commerce and account setup/onboarding
  • Data: Formulated ad hoc reports resulting in a better understanding of user experience and technology limits, improved product offering decreasing issues
  • Client Relations & IT Support: Increased software stability from 70% connectivity to 95%+ for B2C clients; directed technical support; educated, onboarded clients on product. Troubleshoot issues pertaining to relative platform providing effective solutions. Created system reports to optimize data transparency with B2C clients
  • E-commerce Management: Mapped periodic financial & product inventory reports monthly through Shopify/Amazon storefront; enforced and managed quality control for delivery channels and e-commerce platforms
  • Management: Trained 10 tier I & II support members to fully manage 5000+ customers through Freshdesk CRM & Incoming calls decreasing resolution delay
  • Technical Writing: Researched and assembled support training guides for UI/UX, engineering and support team. Created customer support documents for Freshdesk CRM

CO-OWNER/CINEMATOGRAPHER, BELLA LUNA FILMS | JUL 2015 – PRESENT —BELLEVUE, WA
Bella Luna Films, LLC is a local film company serving couples, families, and small brands

  • Enterprise Relationship Management: Develop ongoing network of high-value partnerships and clients with exceptional client service resulting 200% YOY growth
  • Video Production & Editing: Produce high-end wedding and brand marketing videos; create rough cut, final cut videos in Final Cut Pro X; color grade on Color Finale
  • Visual Storytelling: Curate creative elements (visual, audio, musical) to tell stories that follow client guidelines and deadlines

HEAD, MARKETING & RECRUITING, SUMMIT PROPERTIES NW | DEC 2015 – DEC 2017 — BELLEVUE, WA
Summit Properties NW, LLC is a virtual real estate boutique brokerage
Scaled brokerage team by 300% through recruiting, hiring and onboarding resulting in 80+ brokers; quadrupled company revenue; strengthened broker support & marketing tools

  • Leadership: Collaborated with company CEO on improving many departments of the company; acted as main relationship manager for 80+ brokers & created targeted marketing campaigns through Google Keyword Planner
  • Digital Branding: Led complete overhaul of company brand; created/managed company social media, email campaigns, recruitment branding; supported brokers with marketing, business support and brand building. Optimized lead capture tools converting qualified traffic with calls-to-action
  • Management: Organized recruiting processes through Salesforce
  • Recruiting: Directed recruitment campaigns reaching 20,000+ Washington brokers utilizing A/B testing
  • Media Creation: Redesigned firm as webmaster, technical support, creative director; produced all in-house films for listings, broker profiles, and educational material
  • Analytics: Researched broker/housing trends & indicators to design and implement strategies in content marketing resulting in stronger targeting

PRODUCT EXPERT, AME COMMERCE | DEC 2014 – JUN 2016 —BELLEVUE, WA
AME Commerce creates beautiful templates for credit-card processing clients

  • Product Development: Managed over 50 client-facing products for e-commerce web hosting startup; worked closely with CEO, programmer, content marketer to achieve final products; performed extensive A/B Testing on our e-commerce platform resulting in 100% stability & design consistency across website themes
  • Technical Writing: Developed comprehensive product guide streamlining client support improving product competency and support documentation reference
  • Product Training: Oriented and educated 2 new hires as well as clients with product guides and training

Education

01/2015

Bachelors in Media & Communications at University of Washington Bothell

  • Updated 2 years ago

To contact this candidate email logan.nishioku@gmail.com

Contact using webmail: Gmail / AOL / Yahoo / Outlook

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