SELF: Self Starter. Self Aware (usually). Self Learning
Ø 5+ years of experience in graphic arts, working with clients and other stakeholders to take projects from concept to final product.
Ø 5+ years as owner/manager of a contract-based graphic arts company focused on digital/print photography, videography, and print media services.
Ø 5+ years advising business owners, charitable organizations, and individuals in developing and growing their businesses, bases, and ideas through strategic branding, marketing, and presentation.
Ø 5+ years in account management, including fostering trusting, long-term relationships with clients, managing day-to-day account details, and collecting, analyzing, and interpreting account data and analytics.
Ø Proficient in Adobe AS6, Adobe Suite, HTML+, HTML5, CSS3, Java, XML, SEO Optimization, and Microsoft Office Suite.
Ø Associate of Applied Sciences in Software Development from ITT Technical Institute, Seattle, WA, with an additional 68 credit hours in media marketing, culture, business, and audio/visual arts.
Ø Able to understand and articulate client goals, vision, and marketing objectives through visual, print, and verbal presentations to clients, co-workers, and other stakeholders.
Ø Team-player with excellent interpersonal communication skills and the ability to work collaboratively while meeting individual productivity expectations within required deadlines.
Ø 5+ years providing in-house IT helpdesk support, including troubleshooting, diagnostics, hardware and software repairs and installation.
Retro Refine, Puyallup, WA 5/2012—present
Owner/Account Manager/Media Designer/IT Technical Support
Working with customers and potential clients in developing their ideas and vision into audio, video, visual, and print products and services that meet their branding and marketing, event, or personal needs.
Keeping clients marketing and over-all branding on track and in keeping with their vision and goals.
Providing advice on possibilities and solutions in a manner that is objective, constructive, and open minded.
Providing on-going oversight, support, content, and editing for client’s social media and web presence.
Managing multiple client accounts, including design needs, presentations, and billing to meet all deadlines while adjusting workload and workflow priorities in a setting where these are constantly changing.
Providing IT helpdesk support to clients as needed to maintain equipment and software functionality.
Lucid, Auburn, Washington 9/2017—11/2017
Media Services/IT Technical Support/Administrative Assistant
Created marketing and media materials to represent the Lucid brand, including clothing, business cards, brochures, flyers, and visual menus.
Created Excel templates with macros to collect stock manifest, cost, profit, loss, and overhead data to allow owners and managers to see trends and make informed business decisions.
Performed basic administrative office duties, including scanning and filing, inventory checks, and pricing.
Followed and maintained necessary State and Federal documentation and reporting guidelines.
Market Source, Various Locations, WA 2/2011—11/2011
Event Sales Rep/Mobile Training Specialist
Responsible for education and training of mobile teams in knowledge of products specifications, capabilities, applications, and end-user experience.
Provided professional development mentoring and advising for productivity best practices to stores and mobile teams.
Supported positive relationships between clients and company to ensure positive client experiences.
Lynwood Harley Davidson, Lynnwood, WA 8/2010—2/2011
Sales Concierge/Marketing Assistant
Created and integrated strategies to develop and expand existing customer sales, brand and product evolution, and obtain media endorsements.
Utilized writing and graphic arts skills to make a positive contribution to the organization.
Increased site traffic and search engine placement through SEO optimization.
Entercom Communications Corp., Seattle, WA 8/2009—3/2010
Engaged in community outreach to promote special location events.
Assisted sales department in delivering positive customer experiences during events.
Promoted various radio stations in a positive manner.
Supported on-air talent during events to ensure visibility, positive listener interactions, and facilitate proper event atmosphere.
Yaktivate Start-Up, Olympia, Washington 7/2008—11/2008
Webmaster/IT Technical Support
Fulfilled graphics needs for the network.
Developed code and GUI, creating a better experience for the consumer.
Worked closely with the core team of stakeholders to develop a cohesive and targeted advertising campaign.
Worked as part of the team tasked with the roll-out of the company’s podcast channels.
KFNK Radio, Tacoma, WA 3/2000—5/2003
Morning Show Local Producer
Responsible for the planning, production, and execution of a live daily morning show.
Ensured continuity of brand identity for station and morning show through production of local advertisements.
Responsible for collecting, cataloging, and archiving audio for review, re-purposing, marketing & promotions use, and other internal purposes.
Worked as part of a team that planned and executed station events and music promotions.
Hertz, Puyallup, WA 6/2014—9/2016
Assisted HLE managers by ensuring needed vehicles were in inventory at area locations.
Ensured good customer experiences through proper maintenance of fleet cleanliness, repairs, and fueling with approved vendors.
Provided consistent, courteous customer service while transporting clients during rental pick-ups and returns.
Lifetouch Portrait Studios, Kent, WA 8/2012—11/2012
Set-up and Tear-Down of equipment at remote location events
Worked with sales team to create positive experiences for school staff and students during school picture photo shoots.
Consistently met company goals throughout events, resulting in increased sales through satisfied return customers.
Best Buy, Lacey, WA 10/2011—1/2012
Mobile Sales Rep
Consistently surpassed individual and store-wide sales goals as part of the mobile sales team.
Created and maintained positive relationships with both corporate and private customers.
Listened to customer’s mobile device requirements and concerns, made recommendations, provided assistance, and created solutions to meet customer needs.
Provided excellent customer service by following through on commitments made in a timely and Professional manner.
AT&T, Olympia, WA 4/2007—6/2008
Consultant for Retail Sales
Engaged in on-going professional development to ensure on-going knowledge of new devices, including known issues.
Trained and led sales teams in up-to-date troubleshooting techniques for new devices and network issues.
Worked closely with store management to ensure corporate goals, standards, and requirements were consistently exceeded.
Wild Waves Theme Park, Federal Way, WA 5/1995—2/2002
Planned and implemented daily and weekly placement and rotation of employees to ensure maximum coverage and customer safety.
Responsible for training new and returning employees to company’s nationally recognized level of excellence.
Part of the team responsible for weekly in-service trainings and employee conditioning regimen to maintain aquatic safety skills
Associate of Applied Sciences (AAS): Software Development, Awarded 3/2016
Computer Software and Media Applications
Highest Honors Graduate, GPA: 3.81
ITT Technical Institute, Seattle, WA
35 Marketing & Business Credit Hours, 1999-2002
Green River Community College, Auburn, WA
33 Audio/Visual Arts Credit Hours, 1999-2002
Green River Community College, Auburn, WA
High School Diploma, 1998
Puyallup High School, Puyallup, WA
- Content Writing
- graphic design