Peter Hendry

Peter Hendry, CSM, PMP, ITIL

Redmond, WA  * 425.891.6766

peter_hendry@msn.com

https://www.linkedin.com/in/phendry

 

PROGRAM MANAGER

 

Peter Hendry is a talented mentor and coach with 15 years of proven project management experience in the IT, Healthcare, and not-for-profit sectors with special expertise leading cross functional/multi-discipline teams in various organizations. He works equally well in both Agile and Waterfall environments. He possesses deep technical and broad management skills and is an effective liaison between the technical staff and other stakeholders. He combines a “big picture” strategic outlook with a keen ability to analyze process details and identify and remedy inefficiencies to ensure optimum use of program resources. He is able to consistently ensure alignment of program processes and resources with organizational goals and strategy to consistently deliver complex projects on time and within budget to meet customer expectations. Peter has strong people management and mentoring skills with outstanding communications skills.

 

PROFESSIONAL EXPERIENCE

 

Caveo Learning, Seattle, WA

November 2018 – Present

 

Sr. Program Manager (Independent Contractor)

Recruited to help a division of Boeing HR how to better utilize their current technical and people resources.

·         Research and advise current management about available tools.

·         Research and advise current management how to use available tools to keep track of people resources.

·         Advise current management how to use tools to get needed data on available resources.

 

Liaison Technologies, Seattle WA                                                                                                                                          February 2015 – May 2018

 

Sr. Program Manager

Recruited to manage an array of Enterprise and SMB (25+) accounts with an aggregate $8+M value.

·         Manage the overall relationship between Liaison and the customer.

·         Work with the customer to define relationship goals that ensure the business needs of both parties.

·         Interface with customers in the Americas, Europe, and Asia.

·         Communicated project status to technical and non-technical stakeholders in reports that could be understood by all parties.

·         Coached team members to ensure customer SLAs and goals are met in a cross functional matrixed environment.

·         Conducted weekly scrum team meetings to ensure team and project cohesion.

·         Managed resources in geographical diverse environment.

·         Conducted business and budget reviews on a monthly and quarterly basis with customers to assure projects were on time and on budget.

·         Using Change management principles – opened up lines of communication between the Account Management, Sales, and Finance teams that streamlined billing and increased revenue.

·         Lead managers to find creative resource solutions during periods of constrained resources that led to higher customer satisfaction.

·         Used Office 365, Jira, and Confluence to track project status and create project presentations.

 

Tata Consultancy Services, Redmond, WA                                                                                                                         May 2014 – Feb 2015

 

Project Manager (Contractor)

Recruited to manage a highly visible application and database reorganization for the Boeing Aerospace Information Technology Database Platforms Organization.

·         Assigned to manage the transition of 2600 applications and 17000 databases and bring them under a common organizational umbrella.

·         Acted as the focal point for 2 organizations involved in the project.

·         Developed project scope and objectives, involving all relevant stakeholders.

·         Conducted daily sprints with the team to ensure project goals were being met.

·         Communicated project status to technical and non-technical stakeholders in reports that could be understood by all parties.

·         Co-ordinated organizational change management activities during the project.

·         Conducted daily sprints with the team to ensure project goals were being met.

·         Conducted business and budget reviews on a monthly and quarterly basis with customers to assure projects were on time and on budget.

·         Built and coached a transition team of 15 -20 resources in geographical diverse environment.

·         Interfaced directly with the customer to remove any project roadblocks and improve processes and procedures.

·         Created a SharePoint site that gave Management visibility into the project.

·         Created an MS Project schedule for 1300 SQL Server and 1300 Oracle applications that allowed Management, the transition team, and application owners to know at a glance the progress of the project.

·         Reported directly to C-level personnel on a weekly basis to give project status.

·         Used Microsoft Office, Project, and Visio to track project status, model workflows, and create project presentations.

 

 

INFOSYS LTD, Bellevue, WA                                                                                                                                                  March 2012 – December 2013

 

Project Manager/Test Manager (Contractor)

Recruited for Boeing Aerospace Sales And Marketing to lead a team on an internal application development project with C-level visibility.

·                     Using agile/scrum methodology – Built and coached a project team (5 people on shore and 30 people off-shore) while coordinating the project, application development, and testing efforts with the customer.

·                     Lead scrum team activities every week between DEV, Test, PM, and the end users to ensure software release, security processes, and protocols were followed.

·                     Reported directly to Director level personnel on a weekly basis to give project status.

·                     Interfaced directly with the customer to remove any project roadblocks and improve processes and procedures.

·                     Defined and implemented business practices in Collaboration Management, Change Management, Test Management, and Project Management that are still used on a wide variety of projects across the organization.

·                     Worked as the point of contact for technical issues between the customer and development team.

·                     Worked directly with the customer to define business requirements for the application and UAT business scenarios.

·                     Integrated the use of Team Foundation Server (TFS) and Microsoft Test Manager (MTM) into an existing application development structure during the development phase of the project with minimal impact to the project.

·                     Led the education and training efforts of project personnel on functional testing, user acceptance testing, and the tools (TFS and MTM) used by the On-Shore and Off-shore testing groups.

·                     Defined and created a User Acceptance Test (UAT) structure for the project.

 

SEATTLE CHORAL COMPANY, Seattle, WA                                                        2008 – 2011

 

President, Board of Directors (Volunteer)

Recruited to take over failing organization with $100K debt and no income. Successfully revitalized the organization through sound management practices and new long-term strategic plan and budget. Increased funding while cutting expenses to successfully bring the organization into a healthy 30th year. Responsible for  articulating vision and strategic direction, aligning artistic goals with fiscal realities, developing effective fundraising, marketing and community relations strategies, and implementing efficient systems and processes to ensure company’s long-term viability.

·                     Doubled the size of board with new energetic talent, removing ineffective members, and training new members in effective strategically-oriented leadership.

·                     Guided the Board through the development of 3 two-year budgets that reduced operating expenses by 33%, long term debt by 40%, while allowing increase in Artistic Director’s salary.

·                     Restructured the organization’s long term debt by negotiating new terms with loan holders.

·                     Conducted quarterly budget reviews to maintain the financial health of the organization.

 

MICROSOFT CORPORATION, Redmond, WA                                                     2001 – 2009

 

Program Manager, Microsoft Learning

Led development teams on 15-20 outsourced MS Learning products per quarter to ensure content readiness for market. Products included instructor lead training, e-learning, and books reaching over 500,000 users/year with aggregate program technical budget of up to $15M. Focus on cross-group communication, acted as effective liaison between instructional designers, developers, testers, product managers, clients, and vendors to ensure consistent attainment of program standards. Led internal programs including development and management of courseware library and virtualization team.

·                     Using waterfall and agile/scrum methodologies – Successfully brought over 100 MS learning products with aggregate $60M value to market on time and within budget.

·                     Effectively managed relations with up to 9 vendors daily located in India, China, Europe, North America and South America to maintain project schedule and budget while ensuring effective technical solutions.

·                     Lead team activities every week between DEV and Test to insure project cohesion.

·                     Conducted business and budget reviews on a regular basis with vendors to assure projects were on time and on budget.

·                     Reported program status weekly including presentations to C-level executives as needed.

·                     9 years of hiring, evaluating, and managing vendors in the US and around the world

·                     9 years of coordinating release management activities for each product between DEV, Test, PM, and the business group to ensure software release and security processes and protocols were being followed.

·                     Created online market Courseware Library of technical content for classroom use that generates $400K/year in revenues.

·                     Led first MS virtualization initiative in collaboration with other learning organizations to successfully standardize virtual machines to meet MS criteria.

 

 

EDUCATION

 

Bachelor’s Degree, Liberal Arts, University of Washington, Bothell, WA

 

Scrum Master Certification – 2014

PMP Certification – 2011

ITIL-F Certification – 2011

 

Veteran – US Air Force