Kathleen Swirski

I am “the glue that holds things together” – calm in the face of business challenges and change. Customer Advocate – I cultivate healthy long-term customer relationships that result in loyalty extending beyond “just satisfaction.” Change Leader – I lead organizations through change conversations to improve processes and guide the “people side” of change” to enable effective business outcomes. Senior Project Manager – I use more than 15 years of experience managing tools and services projects from inception through post-launch transition to ensure end-to-end business results are realized. Relationship Champion – I effectively engage cross-team collaboration, leveraging diverse perspectives directed towards a common purpose and team member development. Career Transition Coach – I help others refocus their career pathways and mentor them on resume, profile, interview preparation and networking skills. Industry Exposure: High-Tech, Health Care, Banking, Telecommunications, Academia, Energy, Retail, Food Services, Transportation, Government, Private and Non-Profit Specializations: Standard Project Management Methodology (PMBOK), Customer Obsession and Loyalty Excellence, Systems Thinking, Long-term Client Relationship-Building, Change Leadership & Guidance, Process Design and Re-Engineering, Business Vision and Benefits Realization, Tools, Services and Applications Implementation, Customer Support and Services, Data Center Relocation & Logistics Management Certifications and Degrees: * PMP (Project Management Professional) certified * CMP (Prosci Change Management Practitioner) certified * ITIL V3 (Information Technology Infrastructure Library) certified * TQM (Total Quality Management) – Hewlett Packard Company * Graduate certifications in Organizational Dynamics and Integrated Skills for Sustainable Change * Masters of Arts Degree in Organizational Development * Bachelor’s Degree in Business Admin, Management with Computer Science