Creative problem-solver and critical thinker collaborating cross-functionally to develop and implement systems, applications, and features that meet customer requirements and exceed user expectations. Detail-oriented project manager, gathering requirements, creating plans and schedules, and partnering with developers to ensure products and features meet customer specifications. Leverage technical writing skills to author documentation on processes, procedures, bugs, and changes. Effectively communicate complex information with technical/non-technical audiences. Prioritize multiple requests, identify constraints, and optimize existing systems/applications.