Jerel Henderson

Jerel D. Henderson
13950 SE 173rd Pl. #1, Renton, WA 98058

Cell Phone: (253) 508-4083

JD.Henderson03@gmail.com
Background

Highly motivated technical engineer with a plethora of personable traits. Intelligent and hardworking candidate with experience working with a variety of electronic and computer systems. Extensive hardware/software testing and troubleshooting skills. Fundamental knowledge of many different computer programming languages and coding environments. Strong aptitude and resourcefulness regarding customer support and relations.

Education

Western Washington University

BS Electronics Engineering Technology (EET)

Graduated June 2015

Relevant Coursework

·        Fundamental knowledge of electronic circuit analysis and design

o   Operational amplifiers, Filter design

·        Over 4 years of experience in electronics lab setting

o   Hardware and software experience

·        Built basic security system using microcontroller and C language

·        Designed/built project “Power Paddle” to measure force when rowing with kayak paddle.

·        Created virtual bookstore website with integrated SQL and PHP

Technical Expertise

·        Operating systems – Ubuntu Linux and Windows (2000, XP, 7,8,10)

·        Basic network troubleshooting: WAN/LAN

·        Experience with UNIX environment

·        Numerous programming languages:

o   Web Programming – HTML, Javascript, CSS, PHP

o   Databases – SQL

o   Object Oriented – Python, C, C++

o   Hardware – Assembly, VHDL

o   Other – MATLAB, LabVIEW

·        Help Desk Ticketing – Salesforce CRM

·        Web CMS software

·        Hyper-V, VMware

·        Cisco Firewall

Work Narrative

Ingeniux Software – Seattle, WA

11/05/2015 – 7/25/2016

Software Support Engineer

Technical support engineer with a variety of responsibilities. Primary job duty was to respond to customer calls and questions in a prompt and concise manner.

Main contributions include:

Strong communication skills when speaking with customers
Extensive troubleshooting with special attention to detail
Practiced system and server administration tasks
Privately Contracted – Bellingham, WA

6/22/2014 – 9/12/2015

General Labor

Part of a work crew that specialized in home remodeling. Demolition and basic construction were the primary focus of this position.

Main contributions include:

Worked on wide range of landscaping and construction projects
Demonstrated flexibility by performing various job duties
Comfortable working with a range of specialized power tools
Domino’s Pizza – Bellingham, WA

9/01/2012 – 9/01/2013

Delivery Driver

Prepared, packaged and drove food items to customer residences. This entailed a strong commitment to customer service. Various other restaurant job duties were required.

Main contributions include:

Successfully functioned in time-sensitive situations
Efficiently performed tasks in a team environment
3+ years of customer service experience
Additional references available upon request.